All membership payments are automatically processed on the first day of each month using the card or bank account on file. This includes the current month’s membership fee along with any additional project hours from the previous month.
If we encounter an issue when attempting to process your membership invoice, you may update your billing information directly within the account section of the membership platform following this process:
Step 1: Click “View My Member Profile” and then “Account Details.”
Step 2: Scroll down to the “Update Billing Details” section and input your desired billing information.
Once the card is updated, our system will automatically reattempt to process payment.
Invoices are due upon receipt. If payment is not received within 5 calendar days of the invoice due date, a late fee of 10% of the total invoice amount will be applied.
In addition, if payment remains outstanding after 5 days, project activity may be temporarily paused until the account is brought current. To resume project work after a payment delay, a deposit may be required.
We encourage timely payments to avoid service disruptions and additional fees.